Support
Last updated: September 22, 2026
We’re here to help you get the most out of Zelest. Whether you have a question about your birth chart, a billing issue, or a technical problem, this page explains how to reach us and where to find quick answers.
1. Contact Us
The fastest way to reach our support team is by email. We aim to respond within 1–2 business days.
- Email: [email protected]
- In-app: Settings > Support
To help us resolve your request faster, please include:
- The email address associated with your account
- Your device and operating system (e.g., iPhone 15, iOS 18)
- The app version (found in Settings > About)
- A clear description of the issue, and screenshots if possible
2. Frequently Asked Questions
How is my birth chart calculated?
Zelest calculates your natal chart from the date, time, and place of birth you provide. For the most accurate results, enter your exact birth time. If you’re unsure of your birth time, the chart is still generated, but time-sensitive placements (such as the Ascendant and house positions) may be less precise.
The interpretations don’t feel accurate. What can I do?
Astrological interpretations are generated to reflect your unique chart, but the experience is meant for guidance and reflection — not certainty. Double-check that your birth date, time, and location are entered correctly, as small errors can noticeably change your chart.
How do I manage or cancel my subscription?
Subscriptions are managed through the App Store or Google Play:
- iOS: Settings > [your name] > Subscriptions > Zelest
- Android: Google Play Store > profile icon > Payments & subscriptions > Subscriptions > Zelest
For refund requests and detailed steps, see our Refund Policy.
How do I delete my account?
You can permanently delete your account and associated data from Settings > Account > Delete Account within the app. This action is irreversible and removes your charts, interpretations, and profile data.
Is my personal data safe?
We take your privacy seriously. Details on what we collect and how it’s protected are available in our Privacy Policy.
3. Reporting a Bug
If something isn’t working as expected, please email us at [email protected] with a description of the problem and the steps to reproduce it. Screenshots or screen recordings are extremely helpful and speed up the fix.
4. Feature Requests
We love hearing your ideas. If there’s a feature you’d like to see in Zelest, send your suggestion to [email protected] — your feedback directly shapes our roadmap.
5. Response Times
We’re a small team and read every message. Typical response times:
- General questions: 1–2 business days
- Billing & subscription issues: 1–3 business days
- Bug reports: reviewed within 2 business days; resolution time varies by complexity
Thank you for using Zelest. We’re grateful to be part of your journey.